Privacy Policy | eejl Official Online Casino Philippines

1. Introduction and Scope

This Privacy Policy governs the collection and use of personal data by eejl. It applies to all users accessing our platform via web or mobile application within the Philippines.

This policy does not extend to third-party websites, payment gateways, or external links that you may visit after leaving our platform. We strongly encourage you to review the privacy policies of any third-party services you encounter.

2. Personal Information We Collect

We collect information necessary to provide a secure and compliant gaming environment:

Account and Identity Data

Information such as name, date of birth, and contact details. This is used to establish your account and ensure you meet our age requirements.

Verification Documents

Copies of government-issued IDs or proof of address. This is collected to perform KYC (Know Your Customer) checks and prevent identity theft.

Payment Data

Payment method details and transaction history. This is used exclusively to facilitate deposits and withdrawals of PHP funds.

Gaming and Transaction Activity

Records of games played, bets placed, and winnings. This helps us detect irregular patterns and ensure fair play.

Technical and Device Data

IP addresses, browser type, device identifiers, and operating system. This is used for security monitoring and optimizing the user experience.

Support Communication

Records of interactions with our support team to resolve queries and improve our service quality.

3. How We Collect Data

We gather information through three primary channels:

• Directly from you: Information provided during registration, KYC verification, or when contacting support.
• Automatically: Technical data collected via cookies and server logs when you browse our site.
• Partner Providers: Information received from our partner payment processors and identity verification services.

4. Why We Use Your Data

Your data is processed for the following specific purposes:

• Account Management: Creating and maintaining your user profile.
• Financial Processing: Processing deposits and withdrawals efficiently.
• Compliance: Verifying age and identity to adhere to gambling regulations in the Philippines.
• Security: Preventing fraud, money laundering, and the creation of multiple accounts.
• Personalization: Tailoring the content and offers displayed to you.
• Legal Obligations: Meeting reporting requirements mandated by law.
• Marketing: Sending updates or promotions, provided you have given explicit consent.

5. When We Share Data

We do not sell your personal data to third parties. We only share information with:

• Service Providers: Trusted partners who handle payment processing, identity verification, and technical infrastructure.
• Legal Authorities: When required by law, court order, or to investigate suspected fraudulent activity.

6. How We Protect Your Data

We implement a multi-layered security strategy to keep your information safe:

• Encryption: All data transmitted between your device and our servers is encrypted.
• Access Control: Internal access to personal data is strictly restricted to authorized personnel only.
• Payment Isolation: Sensitive financial data is handled through secure, isolated channels via our payment partners.
• Continuous Monitoring: We actively monitor our systems for vulnerabilities and unauthorized access attempts.

7. Cookies and Tracking

We use cookies to enhance your experience, remember your preferences, and maintain security. For detailed information on the types of cookies we use and how to manage them, please visit our Cookie Policy.

8. Your Rights

Depending on your residency and applicable laws, you have the following rights regarding your data:

• Access and Correction: The right to request a copy of your data or correct inaccuracies.
• Deletion and Portability: The right to request the erasure of your data or its transfer to another provider.
• Objection and Withdrawal: The right to object to specific processing or withdraw your consent for marketing.

To exercise these rights, please contact our support team via the channels available on our Support page.

Note: Certain data must be retained even after account closure to comply with anti-money laundering (AML) and gambling regulations.

9. Data Retention

We retain your personal information for as long as your account remains active. Once an account is closed, we keep the necessary data for the period required by applicable law in the Philippines to fulfill legal, auditing, and regulatory obligations.

10. Age Limits

Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account has been created by a minor, we will take immediate action to close the account and remove the associated data.

Parents or guardians who believe a minor has registered on our site should report this immediately via our Support page.

11. Cross-Border Transfers

To provide our services, some of our technical and payment providers may operate outside the Philippines. In such cases, we ensure that appropriate safeguards are in place to protect your data regardless of where it is processed.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. All updates will be published on this page. We encourage you to check the "Last Updated" date at the top of the page periodically to stay informed.

13. Contact Us